国家开放大学在线-管理英语2形考单元测试作业7参考答案-student.ouchn.cn

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一、选择填空:阅读下面的对话或句子,从A、B、C三个选项中选出一个能填入空白处的最佳选项。

题目1
正确
获得10.00分中的10.00分
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题干
—Customer: We have ordered for almost one hour. Why is it so hard to get our dishes ready in your restaurant?

—Waiter:

选择一项:
A. I’m really sorry about that.
B. I don’t think it’s hard.
C. You’ll get it next time.
反馈
你的回答正确

题目2
正确
获得10.00分中的10.00分
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题干

— Neither do I. Look at our community, it is such a mess.

选择一项:
A. Our service center don’t offer much help for us.
B. I really don’t think our service center is satisfying.
C. I’m slightly satisfied with our service center.
反馈
你的回答正确

题目3
正确
获得10.00分中的10.00分
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题干
—Why do you look unhappy. What’s the matter?

— .

选择一项:
A. I’m satisfied with the good performance of the radio I’ve just bought.
B. I’m glad to have bought this radio at such a price.
C. I’m rather disappointed with the poor quality of the radio I’ve just bought.
反馈
你的回答正确

题目4
正确
获得10.00分中的10.00分
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题干
We feel with the inconvenience the service center brought us.

选择一项:
A. disappointed
B. worried
C. surprised
反馈
你的回答正确

题目5
正确
获得10.00分中的10.00分
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题干
I don’t know . I just arrived here two minutes ago.

选择一项:
A. what’s going on
B. how is going on
C. who is going on
反馈
你的回答正确

题目6
正确
获得50.00分中的50.00分
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题干
二、阅读理解:阅读下面的短文,根据文章内容从A、B、C三个选项中选出一个最佳选项。

Imagine this situation: you have bought a faulty item from a shop and you take 回答
B. it

back to complain. You go directly to the shop assistant and tell them your problem. They say they cannot help you, 回答
A. which
正确
获得10.00分中的10.00分
makes you angrier, to the point perhaps where you start insulting the poor shop assistant. RESULT: This will do you no 回答
C. favours

, like getting any compensation, or even a refund. If you go directly to the first person you see within the organization you are complaining about, you may be wasting your time 回答
A. as

they may be powerless to take any action or provide you 回答
B. with

a solution. So the important lesson to be learnt is to make sure firstly that you are speaking to the relevant person, the one who has the authority to make decisions.

none
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